1. Service
Agent Zone provides access to the Agent Activity Tracker platform and related online services to registered agencies. The package selected by the customer determines the permitted number of agents and the applicable monthly hosting and service fee.

2. Once-Off Registration Fee
A once-off registration fee of R4,500.00 is payable when registering for an Agent Zone package.This fee covers account registration, configuration and preparation of the customer’s Agent Activity Tracker portal.

3. Delivery and Portal Activation
Agent Zone is a digital service and no physical goods are delivered.Once the registration payment and required agency information have been received, Agent Zone will begin configuring the customer’s portal.Portal setup may take up to 7 days. Once setup has been completed, the customer will receive confirmation and the relevant access details.The monthly hosting and service subscription will only commence once the customer’s portal has been activated.

4. Monthly Hosting and Service Fees
Once the portal is activated, the following monthly hosting and service fees apply:Small package – R450.00 per monthMedium package – R700.00 per monthLarge package – R950.00 per monthMonthly subscription payments are processed through PayFast and are billed in advance.

5. Cancellation Policy
Customers may request cancellation of their monthly Agent Zone subscription at any time before their next scheduled billing date.Cancellation requests must be submitted in writing to Agent Zone.Once a subscription has been cancelled, no further monthly payments will be processed after the effective cancellation date.Access to the Agent Activity Tracker portal may remain available until the end of the period already paid for, after which access will be terminated.

6. Refund Policy
The once-off registration fee is used to cover the setup and configuration of the customer’s Agent Zone portal.Once portal setup work has commenced, the registration fee is generally non-refundable, except where a refund is required by applicable law or where Agent Zone is unable to provide the purchased service.If a cancellation request is received before setup work has commenced, Agent Zone may consider a refund of the registration fee.Monthly hosting and service fees already paid are generally non-refundable once the applicable monthly service period has commenced, subject to applicable law.Any approved refunds will be processed using the original payment method where reasonably possible.

7. Failed or Unsuccessful Payments
If a recurring monthly payment is unsuccessful, Agent Zone may contact the customer to arrange payment.Continued non-payment may result in temporary suspension or termination of access to the Agent Activity Tracker portal.

8. Customer Responsibilities
Customers are responsible for ensuring that the information supplied during registration is complete and accurate.Customers must keep their account and portal login details secure and must notify Agent Zone promptly if they suspect unauthorised access.

9. Changes to Packages
Customers wishing to move between Small, Medium or Large packages should contact Agent Zone.Any revised monthly hosting and service fee will be communicated before the new package is activated.

10. Contact
For cancellations, refund requests, billing queries or support, customers may contact:
Agent Zone
Email: support@agentzone.co.za
Website: agentzone.co.za